Course Introduction

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Conflict in the workplace can affect relationships, morale, and overall performance if it is not managed effectively. This CPD-accredited Conflict Resolution workshop supports organisations by providing managers and leaders with the understanding, skills, and confidence needed to address conflict constructively. The course focuses on practical, real‑world approaches to managing disagreements, improving communication, and fostering a positive and productive working environment.

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Who This Course Is For :

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This workshop is suitable for:

• Team Leaders

• Managers and Supervisors

• HR Professionals

• Business Owners

• Anyone responsible for managing people or workplace relationships​

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Session Highlights

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• Understanding what conflict is and the different forms it can take in the workplace

• Exploring common causes and triggers of conflict between individuals and teams

• Recognising the impact of unresolved conflict on performance, wellbeing, and morale

• Developing positive and constructive communication techniques

• Practical strategies for managing difficult conversations with confidence

• Approaches to resolving conflict fairly and professionally

• Tools and techniques to support ongoing conflict management and promote collaboration

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CPD Accreditation

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This workshop is CPD accredited and contributes towards continued professional development requirements. Participants will receive a CPD certificate upon completion, supporting individual learning records and organisational development goals.

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