Research & Evaluation


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Case-UK recognises the value and impact of using research/evaluation to support agencies meet the business objectives. Our goal is to promote rigorous yet feasible research/evaluation that helps organisations and service providers make informed decisions. Businesses, Councils, Charities and Organisations are able to confidently implement changes based on our tried and tested method of obtaining data.

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Continuous Quality, Continuous Results.

Our approach is guided by a continuous quality improvement framework, which includes routine assessment of program/system functionality coupled with action plans intended to drive improvement. Ultimately, our approach to research/evaluation is designed to help agencies strengthen their programs and bring about optimal outcomes for children, adults and families.


We offer a full suite of innovative and flexible methodologies and has particular expertise in applying these methods creatively to match the specific need and audience. We help clients develop measurable indicators, rigorous information collection, insightful performance analysis, and program effectiveness to drive informed decisions on issues that matter profoundly to their success.

We welcome the opportunity to learn about your human services research/evaluation needs and collectively consider how we can support your agency in achieving its goals. Our team provides a wide range of research/evaluation support, including:

Where we do all the work from start to finish.

Overview Full Completion of Research / Evaluation Projects

Providing "as needed" support whilst carrying out specific aspects

of your Research / Evaluation Needs.

Consultation and Completion of Research  / Evaluation Tasks

Supporting you and your team and help build your agencies capacity to fulfil its Research / Evaluation needs.

Provision of Training and Technical Assistance

Our Human Services research team can support your organisation by providing the following research/evaluation services:

  • Identification of research/evaluation and quality improvement gaps and needs. Literature reviews. 

  • Creation of research/evaluation designs to meet your needs. 

  • Implementation of a variety of research/evaluation designs (e.g., surveys, interviews, focus groups, mixed methods) 

  • Program and policy evaluation. 

  • Evaluation of curricula and trainings. 

  • Performance monitoring systems, including development of benchmarks. 

  • Collection and analysis of quantitative and qualitative data. 

  • Analysis of large, administrative datasets. 

  • Sampling plans. 

  • Program fidelity studies, including development of fidelity tools. 

  • Development/identification of scales of measurement and associated tools. 

  • Creation and submission of applications and materials to the UC Davis Institutional Review Board. 

  • Reports, presentations and other materials used to share evidence with a variety of audiences. 

  • Creation and dissemination of products to communicate findings with specific audiences (e.g., fact sheets, infographics, website content, newsletters, briefs, white papers). 

  • Mandated reports related to evaluation and continuous quality improvement. 

  • Online data “dashboards”. 

  • Stakeholder engagement at any point in the research/evaluation.

  • Continuous quality improvement process. 

  • Use of a participatory research approach. 

  • Outreach to engage stakeholders in research/evaluation efforts. 

  • Funding proposals/applications. 

  • Collaboration with relevant entities to achieve research/evaluation goals. 

  • Identification of “promising practices” through review of the scholarly evidence. 

  • Development of evidence-based practices. 

  • Support, training and technical assistance related to research/evaluation or continuous quality improvement efforts.

Why work with our Research Team? ​



Our team is made up of skilled associate researchers with experience in a broad array of human services—which we believe lends to a better understanding of the challenges and complexities that may arise when doing research in this field. We are committed to rigorous research that can be applied to improve the quality of human services and, ultimately, improve the lives of the individuals being served. We have extensive experience establishing partnerships and working successfully to contribute to local, state and federal service delivery agencies so that they can best meet the needs of those they serve. We are passionate about supporting human service agencies so they can best use evidence that is available for system improvement.